Terms & Conditions 2016-11-03T02:28:01+00:00

Mystic Mountain Gourmet Tours

Terms & Conditions
Acceptance of the below terms & conditions is condition of booking with Mystic Mountain Gourmet Tours.

All tours require a minimum number of 4 participants to go ahead. In the case that this number is not reached, you will be offered a full refund, or the option to transfer your booking to another date. You will be given 24 hours notice of any cancellation or change.

While every effort is made, tours may be subject to change due to availability of producers and locations. The tour will go ahead in most weather conditions. In the situation of unbearably inclement weather, ticket holders are offered a full refund or the opportunity to reschedule.

Any changes or amendments to your booking after confirmation can only be accepted subject to availability, Mystic Mountain Gourmet Tours reserves the right to charge an amendment fee in respect of any change to your booking in addition to any other applicable charges in relation to the amendment.

Mystic Mountain Gourmet Tours cannot be held responsible for tour program alterations due to flooding, acts of nature, missed flight connections, cultural events, road closures, medical evacuations, or damage to personal belongings and/or loss of property.

Maximum of 12 bookings per tour.

Payments
Mystic Mountain Gourmet Tours requires pre-payment for all its tours.
Payments are accepted through the on-line booking system, or by direct deposit or internet transfer. Please contact us to check tour availability if you would prefer not to use the on-line booking system.

Tour places are not confirmed until payment is processed.

Cancellation Policy
7 days prior – 80% refund

2 – 7 days prior – 50% refund.

Within 48 hours of tour departure, cancellations, refunds or rescheduling are unavailable. We recommend travel insurance in the event that you must cancel or alter your trip.

If Mystic Mountain Gourmet Tours must cancel a tour, a full refund will be given to ticket holders.

Dietary Requirements
It is the individual responsibility of participants to advise us of their dietary requirements, including any food allergies or intolerances, or any other health issues. Food substitutions may be available with adequate notice. Please email us if you have any concerns.

Mystic Mountain Gourmet Tours is committed to running tours where participants are both happy and safe. Mystic Mountain Gourmet Tours ensures that alcohol served and consumed on the tour is done so in a responsible way.

Privacy Policy
Personal information shared with Mystic Mountain Gourmet Tours is solely used in the organisation and conduct of the tour and to contact you via email to update you on special events or offers from Mystic Mountain Gourmet Tours. No information is kept, stored or shared with any other party, or for any other purpose.

Public Liability Insurance
Mystic Mountain Gourmet Tours holds public liability insurance in its responsibility to both participants and venues. In the event of a claim, all dealings will be managed by our policyholder.

Mystic Mountain Gourmet Tours takes no responsibility for your personal possessions on a tour. Mystic Mountain Gourmet Tours has no liability for any act, omission, or default, whether negligent or otherwise of any supplier.

Every effort is made to ensure you have a great experience on tour.

Thank you for your Booking!